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Wounded Soldier and Family Hotline
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The purpose of the hotline is two-fold:
  • To offer wounded, injured, or ill Soldiers and their Families a way to share concerns on the quality of patient care.
  • To provide senior Army leaders with visibility on medically-related issues so they can properly allocate resources to better serve Soldiers and Families.

The hotline is an avenue to gather information about medical care as well as suggest ways we can improve our medical support systems. 
 
Staff members are available 24 hours a day, 7 days a week. In addition, the Wounded Soldier Family Hotline (WSFH) works in conjunction with the MEDCOM Medical Assistance Group (MMAG) Ombudsman Program for assistance with medical related issues.
 
The hotline has not been established to circumvent the chain of command, but  rather to give Soldiers and Family Members an additional means to resolve concerns.  Any type of retribution directed towards those who use the hotline will not be tolerated.
You can use the Anonymous Concerns Form to submit your concerns to the MEDCOM Medical Assistance Group/Wounded Soldier Family Hotline.
 

(800) 984-8523
Overseas: DSN (312) 421-3700
Stateside: DSN 421-3700

Contact us by email

Helpful Links


Army Human Resources Command

Army National Guard

Army Reserves

Army Warrior Transition Command

Army Wounded Warrior Program

Combat-Related Special Compensation

Defense Finance and Accounting Service

Department of Veterans Affairs

Operation Homefront

Social Security Online

TRICARE

Veterans Airlift Command

 

 
 


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Notice of Privacy Practices (NoPP)

The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule gives individuals a right to be informed of the privacy practices of their health plans and of most of their health care providers, as well as to be informed of their individual rights with respect to their protected health information (PHI).

Health plans and covered health care providers are required to develop and distribute a notice that provides a clear explanation of these rights and practices. The notice is intended to make individuals aware of privacy issues and concerns, and to prompt them to have discussions with their health plans and health care providers and exercise their rights.

The NoPP requirements as set forth by the HIPAA Privacy Rule are specifically codified at 45 C.F.R. Part 164.520 and further implemented within the Military Health System (MHS) by DoD 6025.18-R.

Information Collection Notice



Do not report medical/clinical information or real-time medical emergencies to this Web site. Do not submit personally identifying information beyond your name and phone number or email address. If additional personal information is required to assist you, we will request that after you initially contact us.

If you are having an emergency medical situation, please call 911 and/or contact your local hospital right away.

Additionally, the following hotlines are available for your use:

Veterans Suicide Prevention Hotline

800-273-TALK (8255)

National Suicide Prevention Hotline

800-SUICIDE (784-2433)

U.S Army Wounded Soldier & Family Hotline

800-984-8523

Deployment Health Clinical Center

800-796-9699

Navy Safe Harbor-Severely Injured Support

877-746-8563

Military One Source

800-342-9647



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