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Ombudsman Group
Welcome to the Ombudsman Program
 
The Ombudsman functions as a resource in support of Soldiers assigned to a Warrior Transition Unit (WTU) and their Family Members as well as Non-WTU Soldiers and their Family Members who need assistance with a medical related issue. Ombudsmen are DA Civilians who have been selected for their experience, determination, and passion to help Soldiers.
 
They are located at 35 Locations in the United States, Puerto Rico and Europe. Soldiers and Family Members having a problem/issue will be well served by calling or visiting an Ombudsman. This option will allow the ombudsman to communicate directly with the Soldier/Family Member and Other concerned parties to ensure proper resolution of the issue presented.

Mission


The Ombudsman functions as an independent, neutral and impartial mediator for Soldiers and their Family Members.

Ombudsmen are selected for their demonstrated ability and passion to help Soldiers. They are located in but not assigned to Medical Treatment Facilities (MTF) and serve as a liaison between the MEDCOM, the Soldier/Family member and the MTF Commander, acting as a communicator, facilitator and problem solver.

Ombudsmen have a collaborative relationship with the MTF Patient Advocacy Office and work closely with the MEDCOM Medical Assistance Group to assist with the resolution of issues that arise primarily from the Army’s Wounded Soldier and Family Hotline, the Wounded Warrior Resource Center and the Surgeon General Website.

Background


The Ombudsman program was established by U.S. Army Medical Command (MEDCOM) as an outgrowth of the Army Medical Action Plan.

Following the airing of complaints about conditions at Walter Reed Army Medical Center and elsewhere in the media, the Army was quick to engage problem solving solutions to insure all Soldiers and Family Members that they could expect the very best healthcare.

Simultaneously, steps were taken to improve infrastructure and streamline administrative actions associated with the Physical Disability System.

The final pillar in the strategy was the creation of a vehicle Soldiers and Family Members can use to air grievances and obtain assistance resolving problems. Read More

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